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Monet strides itself in providing consumers with the best nicotine alternative vapor device. As we stride in providing the best products possible we also believe in servicing our customer to the best ability possible, because without our customers Monet would not be able to provide their amazing products to adult consumers. We have no questions asked return policy for all unopened products. Due to the nature of our products and hygienic reasons Monet does not accept products that have been opened and used. If the return request is due to the potentially not working properly and or defective will be handled on a case by case basis, it is essential all original packaging and materials are saved/available as our replacement team may request these in order to approve your replacement. However,Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.